Input Is Infrastructure

Stop feeding automation with ambiguity.

Enterprises modernized execution layers (RPA, workflows, APIs, agents). Yet operations still start with ungoverned inputs—emails, tickets, chat, spreadsheets. ITHANE converts operational requests into standardized, execution-safe action signals.

Explore platform Open Experience Center

avg annual cost of poor data quality (Gartner, 2020)

estimated annual cost of bad data in the US economy (HBR citing IBM)

upstream

ITHANE sits before execution—contracts first, automation second

Platform

Think of ITHANE as an input control layer. It standardizes intent, verifies readiness, and routes execution deterministically—so your execution stack stops absorbing ambiguity.

Email Tickets Chat Spreadsheets → ITHANE → RPA Workflows APIs AI Agents

Infrastructure rule: execution should never be the first place where ambiguity is detected.

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Action contracts

Each request maps to a controlled action name—consistent semantics across teams, regions, and channels.

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Readiness gating

Missing context is caught before execution. Blocking reasons are explicit and measurable.

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Policy-driven routing

Central steering routes to bot/workflow/API/queue with versioned rules and operational traceability.

Why automations break

Failures are rarely “RPA problems.” They are upstream contract problems: incomplete identifiers, inconsistent semantics, missing preconditions, changing exception rules, and uncontrolled request formats.

Reality in operations

Your most expensive failures happen when execution starts, then stops—after time is already spent. ITHANE shifts that detection point upstream.

Standardize intent across channels and humans

Make missing context measurable, not anecdotal

Version-control routing and policy decisions

Trace outcomes: request → decision → action

ITHANE flow (click to zoom)

See it in product view →

Deterministic input contracts. Audit-first governance.

Capabilities

Built for operations / process excellence leaders who care about throughput, exception rate, and auditability—not hype.

Controlled action names

Remove “same request, different wording” from operations.

Domain packs

Ship with domain-specific actions, required fields, and exception rules.

Change management

Versioned catalogs so automation logic stays stable across change.

Required-field policy

Define what must be present before execution starts.

Blocking reasons

Explicit reasons for not executing—reportable and coachable.

Input quality metrics

Measure what teams send, not only what bots fail to do.

Policy-driven route

Bot vs workflow vs API vs queue—decided centrally.

Exception steering

Route edge cases consistently instead of building divergent fixes.

Tool-neutral

Works with your execution stack—RPA, BPM, integration, agentic.

Audit trail

Trace: request → intent → decision → route → action.

Deterministic outputs

Infrastructure behavior: predictable, testable, repeatable.

Security posture

Design to minimize leakage: control what enters execution.

Infrastructure is about contracts and determinism. ITHANE defines action contracts, validates readiness, and routes execution with policy and audit—so reliability improves regardless of which model or RPA tool you use.

Upstream of execution: API gateway, message queues, ticket/email intake, or workflow entry points. It’s designed to sit at the boundary where operations become execution.

It’s shared infrastructure: Operations owns the meaning (actions, required fields, policy). IT owns deployment, security, and integration. ITHANE provides the control surface both sides need.

Trust signals

Designed for production reality: measurable readiness, versioned decisions, operational traceability.

Versioned action catalogs

Domain-controlled, change-safe

Readiness scoring

Explicit blocking reasons, measurable improvement

Policy routing

One place for decisions across bots and workflows

Audit-first

Trace intent → decision → action

Investor-grade thesis (without sounding like a thesis)

The next wave of automation ROI comes from input governance. Execution is commoditizing. Reliability is the moat.

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Resources

Walkthrough video

Product entry points

Experience Center Dashboard

Request technical walkthrough

Share 3–5 real operational request patterns. We’ll map them to action contracts and show how your execution layer becomes more reliable.

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